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Platinum Support Service

The premium choice for your On-site Service

Toshiba’s Platinum Support Service is a first-class solution that combines
high-performance tools and expert services to keep your business running
smoothly. It includes on-site repair during the next business day (NBD)* to
resolve any disruption as quickly and efficiently as possible, and a Hard
Drive Retention Service for extra peace of mind.

To make the service a perfect fit for your business, our personalised
Business Support Portal enables you to maintain and keep track of all your
mobile assets. Toshiba’s dedicated support also uses remote diagnostics to
report on the status of your devices, so you can proactively reduce the risk
of business interruptions.

Contact us

If you would like to purchase the Platinum Support
Service or need further information, please get in
touch with us or find a Toshiba dealer near you.

What makes the Platinum Support Service the premium choice?

Standard
Warranty
Gold-On Site
Service
Platinum
Support Service
Laptop warranty Standard Warranty 1 year Gold-On Site Service 3-4 years Platinum Support Service 3-4 years
Global coverage Standard Warranty Gold-On Site Service Platinum Support Service
Phone diagnosis Standard Warranty Gold-On Site Service Platinum Support Service
Free CRU** parts shipment Standard Warranty Gold-On Site Service Platinum Support Service
On-site hardware repair Standard Warranty Gold-On Site Service Platinum Support Service
Turnaround time Standard Warranty10 days Gold-On Site Service Next business day* Platinum Support Service Next business day*
Business Support Portal License Standard Warranty Gold-On Site Service Platinum Support Service
Hard Drive Retention Standard Warranty Gold-On Site Service Platinum Support Service
VIP Support Centre Standard Warranty Gold-On Site Service Platinum Support Service
Service Account Manager Standard Warranty Gold-On Site Service Platinum Support Service
Monthly performance reports Standard Warranty Gold-On Site Service Platinum Support Service

Business Support Portal

Included in the Platinum Support Service

  • Asset management

    Get an overview of your assets, including in-depth
    details about products and their warranty status

  • Service case logging and tracking

    Initiate repair cases and see their status online

  • Tailored driver download packages

    Benefit from pre-selected driver and software
    downloads, tailored to each model number

  • Order of customer replaceable units

    Simply order required CRU** parts for self-repair

Benefits that draw distinctions

Long-lasting peace of mind

The Platinum Support Service will protect your laptops for up to four years and
offers increased flexibility through global coverage. With on-site repair and Hard
Drive Retention, you can expect premium support and security that lasts longer.

Significant time savings

When you’re facing laptop issues, our On-site NBD* Repair Service gets
you back to work in no time. All Business Support Portal functions are geared
towards faster processing using clear structures, pre-filled forms for case
logging, and pre-filtered driver downloads.

Comprehensive control

The Business Support Portal gives you the opportunity to view and export details of your assets and their warranty status. For full control, you can track open service cases and, if required, we will also provide regular performance statistics, such as repair rates or turnaround times.

Individual support

You can count on us anytime with remote problem diagnosis and helpdesk services. For individual and extended support, you will also benefit from a dedicated Account Manager and personal VIP Support Centre.

Add-on services

For further reassurance, you can add the following services onto the Platinum Support Service to extend your warranties.

Battery
Replacement
Docking
Replacement

Find out more

Get detailed information about the Platinum Support Service.

*Subject to cut-off time (3pm) and parts availability
**Customer Replaceable Unit (CRU)